What we do
OUR MISSION
To solve your challenges, we propose the most effective use of Filipino resources
across two areas — BPO and KPO —
and contribute to your business.
We do not simply offer cheaper outsourcing. We combine operations (BPO)
and development / creative work (KPO) to fit the challenge in front of you,
and deliver solutions that meet your needs for cost, quality and responsiveness
with skilled Filipino professionals and technology.
BPOBusiness Process Outsourcing
From contact center work to data entry, we propose the operating model that fits your needs.
Our multilingual team, supported by current IT tools, delivers service across languages around the clock. Hand us the routine work, and your team can focus on your core business.
One of the world's largest BPO locations
The Philippines
From contact centers to data entry and much more,
it is firmly established as a BPO location chosen worldwide.
For the US market, we have a strong record in outbound telesales, mostly at night (Philippine time).
In Japanese, chat and email are handled by local staff with translation tools at hand, and calls are taken by Japanese-speaking staff. We propose the right model for the work at hand.
Order data is entered into your system or format by local staff, supported by OCR.
Where information is missing, we work with customer support and follow up with the customer. Because we run 24 hours, data that arrives at night is processed the same night.
Our bilingual staff do the translating, with translation tools supporting their speed and consistency. That keeps quality high and cost low.
Japanese to English is produced and first-checked by our local staff, then reviewed by our quality team. English to Japanese is given a final check by Japanese-speaking staff.
Filipino operators handle your contact channels (phone, chat, email), with Japanese-speaking staff checking the quality.
Chatbots and translation tools take care of the repetitive parts, so our people can give their attention to the conversation itself.
This is not simply taking over the work. It is making the work itself more efficient.
CASE
We built a support desk for their users in Japan using the BTO method.
KPOKnowledge Process Outsourcing
A dedicated lab-type development team, plus digital creative work such as design and video,
delivered from our offshore base in the Philippines at high quality and low cost.
We put together a dedicated development team from engineers matched to your requirements.
During the project, a Japanese bridge manager is your point of contact and keeps communication running smoothly.
As offshore lab-type development, the team is flexible and efficient, and the quality stays high.
Compared with developing in Japan, offshore lab-type development lets you field a larger team for the same budget.
Delivery model | Comparison for a mid-level engineer with about five years of experience (per month)
* Our own research. Figures are for a mid-level engineer with about five years of experience. Actual costs vary with conditions.
English ability × imagination × value for money. Our Filipino creative team has worked for clients around the world.
Through a bridge contact who speaks Japanese, we handle everything from DTP work such as leaflets and exhibition panels to PowerPoint deck polishing and logo design.
A short briefing is enough for us to come back with several design options, so we can work to tight deadlines.
A monthly (per-person-month) team is also available for continuous production needs.
* In any work shown here, company names, logos and anything else identifying a client are masked.
FLOW
STEP 01
Send us your question through the contact form.
STEP 02
We listen in detail to your challenges, your requirements and how you work today.
STEP 03
We propose the team, the approach and the cost.
STEP 04
We assemble your dedicated team and start small to align on how we will work.
STEP 05
We go into full operation and keep proposing improvements.
CONTACT
It is fine if you are not yet sure what you could outsource.
Tell us what you are facing, and we will propose the right mix of BPO and KPO.
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